Privacy notice

The short version: no advertising and no tracking across other sites. We measure how the site is used with our own software on our own server, keep the emails you send us and remember your language choice.

Language preference

We derive an approximate country from your IP address to choose the initial home page language. We do not request your device location. If you select a language, a host-only cookie named syslora_language remembers that choice for six months. It contains only a language code, is not used for tracking and is not shared with our system subdomains. You can change your choice in the header or clear the cookie in your browser.

Who is responsible

Syslora, Bd. Mircea cel Bătrân 42/1, office 92, MD-2075 Chișinău, Moldova, is the controller of the personal data described here. Write to [email protected] about anything in this notice.

When you visit the site

Server logs. Our server records each request: the time, the page, the response, the page you came from and your browser's description of itself. It records no IP address. The logs are kept for troubleshooting and security and are overwritten as they grow (at most about 30 MB, usually days).

Analytics. We measure visits with our own software on our own server; nothing is sent to an analytics company. For each visit we record the pages you open and the seconds you are actively on them (the page is visible and you are moving, scrolling or typing), the page you came from, your browser, operating system, device type, screen size and language, your IP address, and your country, region, city and approximate position derived from it. To recognise returning visitors we store a random identifier in your browser (local storage, never shared with anyone). When you sign in to one of our systems, the time you spend there is linked to your account. We also count clicks on a few buttons, and we try to tell people from automated programs (bots) by their browser and network; their visits are counted separately. IP addresses are deleted after 30 days and the other visit data after 13 months, after which only totals remain. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded.

Legal basis: our legitimate interest in running a secure site, understanding which pages are useful and telling people from bots (Art. 6(1)(f) GDPR). You can object at any time: switch the measuring off below or write to us. The visit data is kept as described above and never sold or shared.

Stop measuring my visits in this browser

When you write to us

Email to [email protected] is used to answer you and, if we work together, to prepare and carry out the work (Art. 6(1)(b) GDPR). We keep the correspondence for as long as the conversation or the work needs it, and as long as the law requires for business records.

When you send a brief

The brief form stores what you type (the improvements you choose, the work done by hand, tools, budget, timeline, your name, email, company and message) together with your IP address and browser description, which we use to stop abuse. We use it to answer you and, if we work together, to prepare the work (Art. 6(1)(b) GDPR). It is stored in our own database on our server and read only by our team in a protected admin area; a notification email announcing the brief is sent to our mailbox. We keep a brief for as long as the conversation or the work needs it and delete it when you ask.

Your rights

You can ask us for a copy of the personal data we hold about you, to correct or delete it, to restrict or object to how we use it, and to receive it in a portable form. Write to [email protected]. You can also complain to a data protection authority, in particular the one where you live or work.